How we work
How Customers Use the Service
Generally, it is pretty simple:
After you place a Free Inquiry, you will be guided to your personal profile, where you can communicate with support representatives, edit order details, make the payment, leave feedback, etc. The notifications of all messages – from the support team or the assigned writer – will be e-mailed to you. In addition, you will be able to download the completed custom term paper from your personal profile as well.
How We Estimate Orders
There is an approved pricelist or custom term paper writing available on our website. The estimate is based on the length of your paper, it’s academic level, and the deadline. These are standardized prices for regular services. If your order requires some special treatment, extra costs may be added. Place a Free Inquiry for a more accurate estimate of cost.
How We Assign Writers
As soon as we get a Free Inquiry from you, we start searching for the most suitable writer to complete the task. Our special algorithm takes into account a writer’s current rating, workload, background, and skills. You might also participate in the process by requesting 3 writing samples from different writers for an additional $5. Learn more here.
How We Communicate with Customers
One of our core principles is excellence in all aspects of service delivery. Thus, we do our best to provide individualized treatment and due care for every order. Technically, we’ve arranged a two-way communication via Live Chat, a messaging system within customer profile, phone calls, and faxing. Our Support Department team is available 24/7, so you are sure to receive a prompt reply upon your request any time of the day or night.
How We Ensure Quality
All aspects of our performance are conducted according to GRADEexcellence values. Our Writers' Department regularly checks our writers’ samples for authenticity, grammar, research, and formatting. These measures ensure high-quality service in all aspects of our company.
How We Educate Personnel
Ongoing education is compulsory for writers and managers at DoMyTermPapers. With this in mind, we’ve arranged a 3-month Mentorship Training Program that helps writers reach a completely new level of writing mastery. Additionally, we encourage our team members to continue developing through other methods, as well. This way we support one of the aspects of GRADEexcellence values – growth and an enthusiastic approach to self-development for every team member.
How We Hire Writers
All applicants go through a series of tests, which check the writer’s command of the English language and formatting skills. Additionally, every writer submits writing samples, which are carefully examined and assessed by Evaluation Department. The complete process is described here.
How We Improve Our Service
It’s worth mentioning that GRADEexcellence values alone guarantee great service performance. Yet, there is always room for improvement. We highly value the feedback we get from our customers and team members. We take all suggestions seriously and utilize them to improve. Therefore, we encourage you to feel free to let us know how we can better serve you.